Shipping, Returns & Refunds
Arbor Skateboards: Return & Refunds
Shiner BV aims to deliver high quality Arbor Collective products to all of our online customers. Committed to customer satisfaction we aim to ensure all areas of the online store are hassle free with no risk. All skateboards sit under a Two-Year Warranty. If an item hasn't met your expectations, Shiner BV will assess a return request via email within 30 days from purchase.
Please send an email to firstname.lastname@example.org and outline the following information:
- Postal Address
- Phone Number
- Order Number
- Return Request Information
From there a Customer Care representative will contact you discuss the request and issue a return if required.
If an item can be repaired we will inform you via email and ship the repaired product back out to you via Express post – 3 day business day delivery.
If the product is to be refunded we will process the refund to the payment information you supplied to purchase your order. If a product is to be exchanged the replacement item will be sent upon return of the original item. Tracking information will be emailed once the product has been dispatched. There are no exchanges or returns for orders placed after 30 days of purchase. Please note Custom Orders are non-refundable unless the order is incorrect or there is a quality issue.
If the goods sold do not meet the following conditions;
- Of merchantable quality
- Fit for the purpose you described
- Match the description given
- Are free of defects and faults
We may offer to repair, replace or refund at our discretion. Refunds and returns for reasons other than the above, must be returned within 14 days of purchase at no return cost to you.
If goods are to be returned they must be in as new condition with packaging and tags still attached. When returning goods contact for instructions on correct return procedures.
How To Return An Item
A customer care representative will be in contact with you if a return has been approved.
ALL RETURNS AND EXCHANGES MUST BE SENT TO:
Arbor Collective Customer Services
C/O Shiner BV
Barendrecht, South Holland 2993, Netherlands
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs. Please note that items that are damaged from wear are not considered faulty.
Where possible we will offer to repair faulty items. If you would like to exchange your item please be aware that we can only replace it for the same product in the same colours, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items that sit outside the above Returns Policy, please email email@example.com with a subject line – FAULTY.
Receiving A Refund
Your refund will either be credited to the original purchaser’s credit card or bank account.
We have made every effort to display as accurately as possible the colors of our products that appear on www.arborcollective.com. As computer monitors vary, we cannot guarantee that your monitor’s display of color will be completely accurate.
All items are quality controlled and checked for any faults before they are dispatched to customers.
Should you receive an item that is not in perfect condition please contact us immediately.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
Items should be returned in their original packaging to ensure they are adequately protected in transit.
Standard rate €9.99 (free shipping on orders over €99.99)
Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Spain and Sweden
€14.99 (free shipping on orders over €99.99)
Czechia, Poland, Portugal, Slovakia
€39.99 (free shipping not available)
Greece and Switzerland
Arbor Snowboards: Return & Refunds
We think our products rock but if you purchased a product directly from our site and aren’t happy for any reason, simply return it to us unused and originally packed within 30 days and we will refund your product.
Download the return form, fill it in completely and add to your return.
Send your return to:
c/o Open Ocean Sports GmbH
Returns for orders from Germany and Austria are free of charge from 150,- Euro order value. Please fill out the return label completely and email it to firstname.lastname@example.org. Then you will receive a shipping label from us.
From all other countries the buyer bears the costs.
Please keep the receipt that you receive when you post the parcel. We will need it to trace your return if the parcel gets lost. Otherwise, we will not be able to process any refunds.
After we have received your product, we will check for any defects or damages first. After that we will process your refund depending on your payment method. For any assistance, please contact email@example.com
Arbor Snowboards Shipping Info
- Package running time Germany and Austria 2 - 4 workdays
- Returns from Germany and Austria are free of charge from 150,- € order value
- Package running time other countries 4 - 8 workdays